Terms of Service

Last updated: June 2025 Website: www.sophiayork.com Email: hello@sophiayork.com

Please read these Terms of Service carefully before using our website or placing an order. By accessing sophiayork.com and purchasing from our store, you agree to be bound by these terms.

1. About Us Sofia York is an online cosmetics and skincare store operating at www.sophiayork.com. Our billing address is based in São Paulo, Brazil, and we deliver internationally. For any enquiries, please contact us at hello@sophiayork.com.

2. Eligibility By using our website, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian. You also confirm that the information you provide during checkout is accurate and complete.

3. Products We make every effort to display our products as accurately as possible, including descriptions, images, and ingredients. However, slight variations in colour or appearance may occur due to screen settings. Sofia York reserves the right to limit quantities, discontinue products, or update product information at any time without prior notice.

4. Pricing and Payment All prices are displayed in British Pounds (£) and are inclusive of any applicable taxes unless stated otherwise. We accept the following payment methods: Credit and Debit Card, PayPal, and Klarna. Sofia York reserves the right to change prices at any time. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

5. Orders and Contract Once you place an order, you will receive an order confirmation email. This email is an acknowledgement of your order and does not constitute acceptance. A binding contract is formed when your order is dispatched and you receive a shipping confirmation email.

6. Shipping and Delivery All orders are subject to our Shipping Policy, available at www.sophiayork.com. Processing times are 1 to 3 business days and estimated delivery is 7 to 10 business days. Sofia York is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

7. Returns and Refunds All returns and refunds are handled in accordance with our Returns and Refund Policy, available at www.sophiayork.com. Customers have 30 days from the date of delivery to request a return, subject to the conditions outlined in that policy.

8. Intellectual Property All content on sophiayork.com, including but not limited to text, images, logos, and product descriptions, is the property of Sofia York and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written permission.

9. Limitation of Liability Sofia York shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you shall not exceed the amount paid for the order in question. We do not exclude liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

10. Disclaimer Our products are intended for cosmetic use only. Results may vary between individuals. Sofia York does not make any medical claims regarding our products. If you have a skin condition or allergy, please consult a healthcare professional before use. Always check the full ingredient list before purchasing.

11. Privacy Your personal data is collected and processed in accordance with our Privacy Policy, available at www.sophiayork.com. By using our website, you consent to such processing.

12. Governing Law These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms Sofia York reserves the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the new terms.

14. Contact Us If you have any questions about these Terms of Service, please contact us: Email: hello@sophiayork.com Website: www.sophiayork.com We aim to respond within 1 to 2 business days.